"A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.." ~Unknown
This economy has been tough on our family; we have had to look outside of our normal travel range for remodeling work. Gig Harbor, WA to Bellevue, WA; Google quotes the drive time at 59 minutes, to 1 hour and 30 minutes with heavy traffic. The actual drive time has varied even more over the past couple of weeks; I wanted a more professional opinion.
Monday morning: Stretch, yawn, let the computer load while I get some hot coffee... I sign in to Twitter and see that a couple of the local news folks that I follow, are now following me. Interesting! Hmmm... What's the commute going to be like this morning? I Tweet...
"Gig Harbor to Bellevue?" I get answers! A couple of different answers...
"Who's right?" I wonder. Joking, I Tweet again,,,
"Whoever gets me there with the closest time, wins!"
And so it began, "Twitter Traffic Wars: Dare to Get Me There!" is born!
Tuesday is even more exciting, and on Wednesday, another traffic guru jumps in; it's RachelleKOMO! The race is on: Adam Gehrke (Q13 Fox), Jenni Hogan (KIRO), and Rachelle Murcia (KOMO), all Tweet their best guesses:
Rachelle: 1 hour, 6 min
Jenni: 1 hour, 10 min including James' coffee stop (already winning extra points for remembering the coffee stop from earlier in the week!)
James left the driveway, and the race was on... It was looking like Adam was going to win for the second day in a row, when suddenly, an accident on I-5 Northbound. 55 min. gone... 1 hour, 6 min. gone... 1 hour, 10 min. gone... Aaaaand... 1 hour, 12 min. James is in Bellevue, and Jenni Hogan won the day!
James' commute was exciting and fun, and with narry a thought to the gas and time it takes to get to the jobsite.
This is a good example of great customer service on the part of our local news stations; acknowledge the viewers, and gain loyalty. (I have to admit that Jenni Hogan dropping my name this morning on KIRO7 may have shifted my loyalties around... Slightly...)
What can you do today to make someone feel special, or at the very least, less invisible? Let "Dare to Get Me There" be a challenge to help others get into a better parking space, a better spot in line at the grocery (like, in front of you, maybe!) or even into a better mood! Let's go out in the world today and make 'em smile!
Quote found @ www.businesstrainingworks.com
Photo of Jenni Hogan found @ http://twitter.com/jennihogan